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    The Ultimate Training Package for Council Staff

WCAG AA Compliant



To meet government accessibility requirements.

Scenario Driven



Case studies present real Local Government scenarios.

Assessment Based


Learning checks and quizzes are pitched to provide support and reinforcement, not to act as tests.

Authentic People & Courses


With the ability to customize, we are able to deliver authentic courses with real people and environments.

Our Courses

Code of Conduct

Code of Conduct

Approximate length of learning time: 30 minutes

A common occurance when a new employee is given a copy of the Code of Conduct manual on his or her first day of work, is that they sign it, and it is then burried in a bottom desk drawer, never to be seen or heard from again!

Now fast forward six months down the line, and a legal or ethical issue arises. what standard of conduct will the Council employee be held to?

Enacting our dynamic and real time Code of Conduct eLearning course will help staff respond and avoid significant ethical issues that may arise in the workplace.

Topics covered include:

  • Pecuniary and non-pecuniary conflicts of interest
  • Gifts and benefits
  • Use of information
Privacy

Privacy

Approximate length of learning time: 30 minutes

It is common to share personal information with friends and family members we are familiar with, but did you know many employees indulge this similar openess with colleagues and members of the public too?

Modern means of communication such as social media and email are slowly corroding the line between professionalism and general interaction, and this can lead to potentially dangerous scenarios.

Our eLearning course will gently guide Council staff through the means of privacy as it stands today in a clear and concise case study lead experience.

Topics covered include:

  • How personal information is protected
  • Storing personal information
  • Disclosing personal information
Equal Employment Opportunity

Equal Employment Opportunity

Approximate length of learning time: 30 minutes

Do we really treat everyone equally, or are we influenced by our past, our peers or even at times our family?

It is a human right to be judged on our suitability for a role, and not be given less of a chance based on our sex, religion, race or age.

Sadly, even in today’s fairly modern thinking world prejudice can severely inhibit certain groups of people and their potential.

As Council workers, it is our job to be a positive influence on society and lead by example. Our eLearning course will guide staff through scenario based examples, and refer to current legislation in easy to understand and palatable topic areas.

Topics covered include:

  • The demographic principle
  • EEO in Local Government
  • Handling grievances
Work Health and Safety

Workplace Health & Safety

Approximate length of learning time: 30 minutes

All Council staff have the right to feel safe while at work, but the onus is not just on the employer, it is on the employee too.

Complacency can be deadly, and our eLearning course will guide Council staff through the importance of following safety procedures, and looking out for themselves and others.

Topics covered include:

  • duty to consult
  • risk assessment
  • workplace incidents
Alcohol and Other Drugs

Alcohol & Other Drugs

Approximate length of learning time: 30 minutes

We all know that taking illegal drugs and drinking too much alcohol can severely hinder your safety and the safety of others at around you, but did you know some prescription drugs can have the same devastating effect?

Our eLearning course will take Council workers through the sometimes difficult paths of dealing with colleagues that put others at risk, and how to recognise if they themselves are a possible hazard at work as well.

Topics covered include:

  • Fitness for work
  • Effects of alcohol and drugs
  • Taking medication
Bullying and Harrassment

Bullying & Harrassment

Approximate length of learning time: 30 minutes

The majority of people can take a joke, and most people know not to cross the line between teasing and aggression - but does everyone?

Would we know the difference between teasing and bullying at a glance? are we aware that bullying and harassment can cost lives?

Our eLearning course will take Council workers through these choppy waters, guiding them toward the best course of action, and reminding them when they may need to step back from the line themselves.

Topics covered include:

  • Psychological bullying
  • What bullying is not
  • Human impacts of workplace bullying and harassment
Intro to Local Government

Intro to Local Government

Approximate length of learning time: 30 minutes

Do you know what areas your local government are responsible for?

Do you know, for instance that they are responsible for local parks but not highways?

Our eLearning course helps to clarify the divides between Federal, State and Local Government, so all Council workers are aware of how their responsibility fits into the smooth running of our country!

Topics covered include:

  • The three spheres of government
  • Responsibilities of local government
  • Council’s role, functions and objectives
WHS Contractor Management

WHS Contractor Management

Approximate length of learning time: 30 minutes

Anyone employed by Council needs to abide by Council rules to ensure safety at work is acknowledged and policy is followed.

It can be a challenge at times to instill these regulations into a contractor that is used to less stringent working practices.

Our course will aid Council workers into strategies and successful approaches when it comes to external workers and potentially apposing ideas of WHS.

Topics covered include:

  • WHS in Council
  • PPE
  • Responsibilities of contractor management
Manual Handling

Manual Handling

Approximate length of learning time: 30 minutes

Poor manual handling techniques are one of the major causes of workplace injuries.

This course is essential training, bringing this important health and safety measure to the forefront of all employees’ minds. By completing this course, learners will be able to explain and assess the risks of manual handling, apply safe procedures for completing common manual tasks to prevent injury and control manual handling risks with a focus on the office environment.

There are five topics and learners will be required to read and/or listen to scenarios and complete quiz questions at the end:

  • What is hazardous manual handling?
  • Assess the risks of hazardous manual handling
  • Safe procedures for completing common manual tasks
  • Preventing manual handling injuries/controlling the risks
  • Controlling manual handling risks
Customer Service

Customer Service

Approximate length of learning time: 40 minutes

It’s integral that all employees representing your organisation understand the basics of good customer service. You don’t need to be in a customer focused role or manage a customer service team! This short scenario based module will ensure employees have enhanced knowledge and skills to deliver quality service to customers.

Upon completion of this module, learners will be able to define effective customer service, understand the advantages of providing effective customer service and provide guidance on dealing with difficult situations and complaints.

Time Management

Time Management

Approximate length of learning time: 40 minutes

The time management course will guide learners on how to effectively and efficiently manage their time. Covering a wide variety of effective time management techniques, this module provides learners with basic knowledge and skills required to help them achieve more in less time. The module also contains practical strategies which can be used to help overcome the most common challenges to effective time management, and help learners to improve their productivity and efficiency.

Online Communication

Online Communication

Approximate length of learning time: 40 minutes

TThe internet and technologies such as email, social media, blogs, wikis and online newsletters have changed the way we communicate.

This short module guides learners though interesting content to ensure they understand proper etiquette practices used in social media, emails and typical online environments.

Aboriginal Awareness

Aboriginal Awareness

Approximate length of learning time: 40 minutes

Ahis course has been developed to assist Councils to work together with the Aboriginal Community, and to increase awareness and understanding of Aboriginal culture and heritage.

Topics covered include:

  • Aboriginal Australia past and present
  • Working together – What is your councils role?
  • Working together – What is your role?